Delivery

Ordering

Each item is individually handmade, at times with a lost-wax casting as my starting point, and therefore no two items are the same so that while I can replicate an item it will never be possible to duplicate every wrinkle or hammer mark.  This also means that your order may take between two and four weeks to complete or perhaps longer if I need to source specific stones or findings to recreate the original.  Do contact me if you need an item faster than this and I will do all I can to help meet your deadline. 

If you are interested in ordering an item you have seen here please contact me via email, giving details of the website page, the name given to the design and the image number (e.g. 2 of 3, visible when you click on an image to see it in detail).  I can then let you know the current price and availability or how long it will take to specially recreate it for you.  I will shortly be creating an on-line shop for my more popular items via a third-party website yet to be decided (such as Etsy or Folksy) and sales via such a site will be bound by the regulations of the relevant website. 

I photograph my work in daylight and consider that the photographs are an acceptable representation of the jewellery displayed on the website, however they cannot be guaranteed 100% accurate as this will vary depending on your individual computer's display settings.  Each piece is subject to minor fluctuations in size, shape, colour and appearance.  Sizes are given as a guide only.  Patinating copper is an Art not a Science and colours cannot be guaranteed, only approximated.  I will make all reasonable efforts to supply items similar to those displayed or already sold but no warranty is made as to the degree of similarity

Payment

I accept payment via PayPal though you do not have to hold a PayPal account to use this service which will accept most Debit or Credit cards.  On receipt of an order an email invoice will be generated at which time you can indicate the delivery address and once this is paid a confirmation of posting will be provided along with the Post Office tracking number.   Payment is required in pounds sterling and no VAT is charged.  I retain the right to vary prices without prior notice and would contact you as soon as possible so that you can confirm or cancel the order. I do not hold any details of your card or bank account and PayPal provides a secure payment system.

Delivery

I send all packages out securely wrapped via the Post Office Special Delivery insured service (next-day delivery by 1pm Monday to Friday only) which requires a signature on receipt.  If the item fails to arrive please contact the Post Office, using the tracking number provided to trace its progress and if the item is ultimately accepted as being lost you will be able to obtain payment to the value declared.  As at June 2015 the p&p charge is £7.50.  Postage abroad will be via a Post Office international tracked and signed for service for £14.  All payments must be received before shipment.  Additional taxes and fees incurred on overseas orders are the responsibility of the recipient.